What If My Item Arrived Damaged?Updated 2 months ago

Firstly, we’re sorry and we’ll do our best to make it right as quickly as possible.

Steps to follow:

1. Document everything: Take clear photos of the damaged item and packaging immediately.
2. Signing parcels: Signing for a parcel does not mean you accept it is in good condition. If possible, sign as “unchecked”.
3. Contact us: Send your photos and details of the damage via our Contact Form. You do not need to deal with the courier.
4. Return costs: You will not be charged for returning damaged items.
5. Collection: We’ll arrange collection of the damaged item.
6. Replacement: We’ll send a replacement ASAP.

Need further help?

📞 Call us : 01209 216942
💬 Live Chat: Chat with us online via our website
✉️ Contact Form: Send us a message