Returns, Refunds & Damaged Items
How returns, exchanges, refunds and damaged item processes work.
What If My Item Arrived Damaged?
Firstly, we’re sorry and we’ll do our best to make it right as quickly as possible. Steps to follow:. Need further help?. 📞 Call us : 01209 216942💬 Live Chat: Chat with us online via our website✉️ Contact Form: Send us a message
What Is Your Returns Policy?
If you’ve received your order and changed your mind, you have 30 days from the delivery date to return it - that’s more than double the 14 days required by UK law. To qualify for a full refund:. Items that can’t be returned (unless faulty). The follo
How Long Do Refunds Take?
Once we receive your return, we’ll process your refund within 14 days, often sooner. You’ll get a confirmation email as soon as it’s complete
Can I Exchange an Item?
Currently, we don’t offer direct exchanges. You can return the item for a refund and place a new order. For machines, we may consider an exchange, but this isn’t possible if the item was purchased with one of our finance options