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Sewing Machines

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Machine Quiz

Buyers guide

Haberdashery

The Sewing Studio Help Centre New

Which Sewing Machine Is Best for Beginners?

Machine vs Overlocker – What’s the Difference?

Do Your Machines Come With a Warranty?

How Often Should I Service My Machine?

Finance Options – How Does Interest-Free Credit Work?

Booking a Machine Demo (In-Store & Video Call)

Sewing Machines & Buying Advice

How Long Does Delivery Take?

How Can I Track My Order?

Can I Change My Delivery Address After Ordering?

What If I’m Not Home for Delivery?

Do You Ship Internationally?

Orders & Delivery

What If My Item Arrived Damaged?

What Is Your Returns Policy?

How Long Do Refunds Take?

Can I Exchange an Item?

Returns, Refunds & Damaged Items

Do You Offer NHS or Healthcare Worker Discounts?

Do You Have Student Discounts?

Do You Price Match UK Competitors?

When Do You Have Sales?

Pricing, Discounts & Offers

How Can I Check if You Stock a Specific Product?

When Will a Product Be Available Again?

Do You Sell Fabric by the Metre?

How Can I Pre-Order an Out-of-Stock Item?

Can I order fabric samples before buying?

Products & Stock

Do You Repair Machines Bought Elsewhere?

How Do I Book a Machine Service?

Can I Trade In My Old Machine?

Repairs, Servicing & Trade-Ins

How Do I Create an Account?

I’ve Forgotten My Password – What Do I Do?

What Payment Methods Do You Accept?

Do You Offer Gift Vouchers?

Account, Payment & Finance

Our story

Location

About us

Delivery Information

Returns & Cancellations Policy

Faulty Goods & Manufacturer’s Warranty Policy

Policies

Compare machines, understand warranties, servicing and finance options.

Despatch times, shipping options, tracking and address changes.

How returns, exchanges, refunds and damaged item processes work.

Information about discounts, price matching and sale events.

Stock availability, fabrics, special orders and restock notifications.

Machine repairs, servicing schedule and trade-ins.

Help with your account, payment methods, VAT invoices and gift cards.

Learn more about our story, our values and the team behind the brand.

Everything you need to know about our policies.

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